Frequently Asked Questions

 

Who is the company behind the Heat & Control Store?

NDS a full service print and promotional products provider is based in Carmichael, CA. We strive to fulfill 100% our Core Value.

The NDS Core Value:
“Providing incredible service and support utilizing creative solutions
to help others be successful.”

More than just words - our commitment to you!

 

Why isn't my credit card being accepted, or my order is being declined?

The billing address of your credit card AND your account MUST match. If the address and/or zip code was not the correct one as listed from the bank which issued your card, your order will not process. In other words, if you used a home address when you applied for your card, but when you were asked at checkout for this information and you used another address it will decline. This is a safety measure to protect both you and NDS from fraud. You will need to correct your billing address in the "My Account" section which is found near the top of the home page.

 

What is your return policy?

NDS will everything possible to provide size charts, colors and embellishment location and graphics to attempt to eliminate errors and ensure you of an accurate and correct order.  PLEASE contact us if you:

• Are unsure of size and need to see a size chart specific to a clothing item,
• Need color information,
• Have questions about the logo color or graphic locations,
• Or need more information on a product.

Products that are miss-ordered are not refundable.

 

What if I ordered the wrong size? 

Please be aware, ALL SALES ARE FINAL.  We include sizing charts for every item offered in the product description.

 

I ordered my product and have not received it.  Where is it?

Please allow 3-4 weeks for delivery of your order. You will be notified via e-mail when your order is shipped. Please note that orders are “batched”. When there is a large volume of orders they are processed more often and generally delivered in less than 3 weeks. When there are fewer orders, they are processed less often and may take up to 4 weeks for delivery. Because of this we can’t give order delivery confirmation when your order is in queue.

Please call (916)944-5777 or e-mail hcs@nds-solutions.com  if you haven’t received your order and it has been more than 5 weeks. 

 

Can I change my shipping address once the order has been submitted?

Yes, as long as we have not shipped out your order yet. Please be aware you may need to pay extra for shipping and taxes. SALES TAX is determined by your ship to address. Any overpayment will be returned as store credit.

Please email hcs@nds-solutions.com. In the subject please include your order number and “ATTN: SHIPPING ADDRESS CHANGE”.  For example: NDS-1234  ATTN: SHIPPING ADDRESS CHANGE. In the body please provide your name, order confirmation number, previous address, and new ship to address, as well as the reason for the change. 

 

I have to have my order by a certain date. Who do I need to contact to see whether or not that is possible?

Please contact our NDS support team at NDS at 916-944-5777 during business hours, Monday-Friday, or e-mail them at hcs@nds-solutions.com  Whenever possible, without extra expense, we will try to accommodate your request.

 

How will I know when my order is ready?

You will be notified via e-mail when your order is shipped.

 

How do you package the items?

We take every precaution to ensure your order arrives safely, including:

• Checking for damage once we receive clothing from the warehouse.
• Rechecking for damage once items comes back from embroidery AND once again before it is ready to ship.
• We bag all clothing items in plastic and ship in durable cardboard boxes provided by UPS.

 

I have questions that are not answered here. How can I get an answer? 

Please contact us either by e-mail at hcs@nds-solutions.com, or by calling (916) 944-5777 and ask for one of our NDS customer service associates.